Money-Back Guarantee Return Process
Please read the info below regarding policies for the money back guarantee. Please note that shipping is not refundable, only the product cost of eligible products is refundable.
If you are unhappy with any of your edible Superfoods product(s) for any reason, we will allow you to return your order within the first 30 days of your initial purchase for a refund. Subscription renewals are not eligible for a refund. The return window will close if a subscription renewal is processed. Once you fill out an RMA request form, we will review it and send you an email with a prepaid shipping label if you are eligible. In order to receive a refund, the return will need to be sent back to our warehouse no later than 10 business days from the date the label is generated. When our warehouse receives your return, your refund will be processed. Once the refund has been processed, please allow 3-5 business days for bank clearing. The tumbler, coffee mug and coffee mixer are non-refundable and excluded from the 30 day money-back guarantee.
Please note, All refunds will be sent to the original payment method used at checkout. If for any reason we're unable to refund the original payment method then store credit will be issued.
Attempting to purchase product from our website with the goal of reselling on different platforms including, but not limited to, Amazon, Etsy, or Ebay will result in immediate voiding of the money back guarantee.
Returns Must Contain All Items
Subscription renewals are not eligible for returns or refunds
Renewals and subsequent one-time purchases are not eligible for returns or refunds under any circumstances.
Products Not Eligible For Return
- Superfood Tabs Tumbler
- Coffee Mug
- Coffee Mixer
- Any Subscription Renewal
Products Eligible For Return (Initial Order Only)
- Initial order of Superfood Tabs
- Initial order of Amazing Coffee
- Initial order of Amazing Creamer
- Initial order of Ashwavana
- Initial order of Apple Cider Vinegar Gummies
Returns Must Contain All Items
Each item that is returned must contain all packaging pieces including the box, even if empty.
All 30 Money Back Guarantee Returns Subject To Shipping & Handling Deduction
All 30-day Money Back Guarantee returns are subject to a deduction of $5 per item. Any orders with a subtotal less than $80 are exempt from this deduction. Please note that we do not refund any shipping charges incurred at the time of purchase. This deduction applies regardless of any free shipping offered that may have been applied to the original order.
Return To Sender & "Refused" Packages Are NOT Eligible for Return
Please note that packages that are "Returned To Sender" or "Refused" are absolutely, 100% not eligible for refund and there are no exceptions to this policy. Do not "Return To Sender" or "Refuse" a package. If you do so, you will not be able to get a refund. There are no exceptions to this policy. If you send a package back marked "Return To Sender" or "Refused" not only will you not be eligible for a refund (no exceptions) but we are also unable to ship your product back to you. Do not use this method under any circumstance.
To request a return authorization (RMA), please click here to login to your account.
Cancelling Orders
Once an order is placed, it can not be cancelled. When you place your order, it is immediately sent to our fulfillment center where postage is purchased and your order is prepared for shipment. For information on returns process, please reference the "Returns" policy.
Cancelling Subscriptions
48 Hours Advance Notice Required
If you wish to cancel your subscription, you may do so at any time, however, you must cancel your subscription 48 hours prior to the time of your subscription renewal (48 hours before the exact time of the charge) in order to not receive your next scheduled order. Cancellations made after that time will apply to the next billing cycle. No returns or refunds on subscription renewals.
When you first create your subscription, it takes 7 days for your account to be completely made in our system. When you receive your first order, you will be able to login and access your account portal online. If you login to the "My Account" portal before the initial 7 days, the manage account features will be disabled.
To cancel your subscription, you must cancel online by visiting our portal.
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Subscriptions Auto-Renew based on the recurring frequency selected at checkout
Subscriptions automatically renew on the same day every 2, 4, or 8 weeks, depending on your chosen frequency. Your subscription will continue to auto-renew until canceled. To halt auto-renewals, please use the online portal to cancel your subscription.
Cancelling Subscriptions
To cancel your subscription, you must use the online management tool. Please click here to access the online portal. If you have any issues with the online portal, you can click here to contact us.
Cancellations made after the subscription renewal will apply to the following billing cycle. Returns are not allowed on subscription renewals.
